Monday, June 22, 2009

Getting Acquainted With the Dial Tone

"This is Katie. How can I help you?"

"Yeah, I'm trying to figure out where I can order this book?"

"We're referring everyone to this website. They haven't.."

"Yeah, I went there, but I couldn't find it."

"They haven't made any announcements as to how you can order yet, but keep an eye on the site. They should.."

"There has to be somewhere else I can order it."

"Unfortunately, the website I gave you is the only place it will be available. They should be making an announce.."

"Listen to me, this is for a dying child with cancer and this book will be a great tool for him. Will you just tell where else I can get the book?"

"I'm sorry, sir. I wish there was something I could do, but the only information I've been given is the websi.."




An hour later:

"This is Katie. How can I help you?"

"Hi. I would like to place an order."

"Unfortunately, we're no longer accepting orders. We're going out of business, but thank.."

"Yeah, I heard the recording before I was transferred to you. Don't you have some books sitting around that you want to sell to me?"

"Oh. I wish I could, but our warehouse is completely empty. We stopped.."



Two hours later:

"This is Katie. How can I help you?"

"Hi. Yes. I placed an order at the end of May and I've only received close to half of it. Can you tell me when the rest will arrive?"

"We sent all of the items available for your order. The rest had to be canceled off of the order because they were sold out."

"So what I have here is all I'm going to get?"

"Yes, I'm very sorry, but the clearance titles were available on a 'first come, first serve' basis and your order was received on the last day we could accept orders."

"Do you realize how much money I've now lost because of you?! This is ridiculous!!"

"Ma'am, I.."



stephanie said...

wow. as if you didn't have enough to deal on earth do you keep your cool???

Kate said...

It's hard, and I usually have a few choice words to let out once I hang up the phone, but I just keep telling myself that it's almost over. And luckily, all phones calls, good and bad, really are averaging one an hour or so there's a decent amount of time in-between for me to pull it together.